Idle Plinko Support
We read every message.
Need help? Email support@forgegamestudio.com and we'll get back to you. Including your player name (like Name#0427) and your iPhone model helps us help you faster.
Common questions
How do I move my progress to a new phone?
On your old phone, open Settings and use "Back up save" to copy a current signed save code. On your new phone, use "Restore save" and paste that code. Keep the code private: it also transfers your online save identity. On a clean install, restore the save code before using "Load online save".
I bought something and didn't get it.
Open the Shop and tap "Restore purchases". One-time purchases (bundles, the Supporter Pack and the Roller Pass) restore on any phone signed in to the same Apple ID. If it still doesn't show up, email us with the date of the purchase. Refunds are handled by Apple at reportaproblem.apple.com.
Do I have to watch ads?
No. Ads only play when you tap to watch one for a reward. Where this applies, you can change your ad privacy choices any time with the "Ad privacy choices" button in Settings.
What are the odds in card packs and pet rolls?
Every card pack's drop rates are listed in the game under Cards → Packs → Odds. Pet Roll odds are on the roll screen: Pets → Roll Pet Skins → Odds. Pet skins are cosmetic and never change stats.
How do I change my name?
Settings → Name → change. Your #number keeps names unique.
How do I delete my data?
Settings → "Delete online data" removes your name, scores, online save, world event contributions and rare roll feed posts right away. See the Privacy Policy.
Found a bug?
Email us what happened and what you were doing just before. A screenshot or screen recording is a huge help.